At Farm Fresh Orchids, we are committed to providing premium-quality orchids and exceptional customer service. If you have concerns about your order or need assistance, our team is here to help.

Before Delivery: Cancellations and Order Changes

If you need to cancel or modify your order, please contact us as soon as possible.

Full Refund Eligibility

Orders canceled within 48 hours of purchase may be eligible for a full refund, less any applicable payment processing fees.

Order Changes

We will make every effort to accommodate changes to your order. However, once an order has been prepared, packaged, or shipped, modifications may not be possible.

Delivery and Receiving Responsibility

Please ensure someone is available to receive your flowers from FedEx. Orchids are perishable and require immediate care upon delivery.

Packages left unattended may be exposed to excessive heat, cold, or other environmental conditions that can negatively affect flower quality. Farm Fresh Orchids strongly recommends having someone available to accept delivery and assumes no liability for damage resulting from unattended deliveries.

While FedEx is generally reliable, shipments may occasionally arrive 1–2 days before or after the scheduled delivery date due to weather conditions, customs processing, transportation delays, or other unforeseeable circumstances beyond our control.

After Delivery: Claims and Refund Requests

If you experience any issue with your order, please notify us within 24 hours of delivery.

Claim Requirements

To help us evaluate your concern, please provide:

• Your order number
• A description of the issue
• Clear photographs of the orchids
• Photos of the original packaging and shipping label

All claims must be submitted within 24 hours of arrival and will be reviewed promptly to determine if a replacement, store credit, or refund is warranted.

Claims Contact

For claims assistance, please contact:

Sam Chang

Phone: 626-679-3023
Email: info@farmfreshorchids.com

Refund Evaluation

Once your claim has been reviewed, Farm Fresh Orchids will determine the appropriate resolution based on the condition of the product and the circumstances involved. Possible resolutions may include:

• Replacement product
• Store credit
• Partial refund
• Full refund

The resolution offered will be determined at the sole discretion of Farm Fresh Orchids.

Limitations of Liability

Farm Fresh Orchids is not responsible for:

• Incorrect shipping information provided by the customer
• Damage resulting from improper care after delivery
• Packages left unattended after delivery
• Delays caused by FedEx, UPS, customs inspections, or weather events
• Natural variations in orchid color, bloom size, or appearance
• Delays or damage caused by natural disasters, including but not limited to storms, hurricanes, heavy snow, wildfires, earthquakes, floods, or other acts of nature beyond our control

Processing Fees

All orders may be subject to non-refundable payment processing fees. Any approved refund may be reduced by applicable processing fees incurred during the transaction.

Our Commitment to You

Customer satisfaction is extremely important to us. If there is an issue with your order, we encourage you to contact us immediately so we can work toward a fair and timely resolution. Thank you for choosing Farm Fresh Orchids.