At Farm Fresh Orchids, we are committed to delivering healthy, premium-quality orchids directly from our farm to your doorstep. We take pride in the quality of our orchids and want every customer to shop with confidence.

Our Commitment

Every orchid is carefully selected, inspected, and packaged before shipment to ensure it arrives in excellent condition. Because orchids are living plants, slight variations in bloom size, color, and appearance are natural and should be expected. These unique characteristics are part of what makes each orchid special.

To help your orchid thrive, we encourage customers to follow our recommended orchid care instructions upon arrival. Proper care, including appropriate watering, lighting, and temperature conditions, is essential for maintaining plant health and encouraging future blooms.

Delivery Information

We carefully package all orchids to protect them during transit. We recommend that someone be available to receive the shipment upon delivery, especially during periods of extreme weather.

While we work closely with our shipping partners to ensure timely delivery, Farm Fresh Orchids cannot be held responsible for delays caused by carriers, severe weather conditions, natural disasters, or circumstances beyond our control.

Our Quality Guarantee

We guarantee that your orchid will arrive healthy and in good condition. If your plant arrives damaged, severely stressed, or in unacceptable condition, please contact us within 24 hours of delivery so that we can evaluate the issue and provide an appropriate resolution.

Please note that our guarantee does not cover:

• Normal variations in flower color, size, or shape.
• Minor blemishes that naturally occur on living plants.
• Damage resulting from improper care after delivery.
• Delays caused by shipping carriers or weather conditions.
• Losses resulting from incorrect shipping information provided by the customer.

How to Submit a Claim

If you experience an issue with your order, please follow these steps:

1. Contact us within 24 hours of receiving your shipment.
2. Email clear photographs of the orchid, packaging, and shipping label.
3. Include your order number and a brief description of the concern.

Once we receive your claim, our team will review the information and respond as quickly as possible. Depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

Contact Information

Phone: 626-995-0210
Email: info@farmfreshorchids.com

Changes to Your Order

If you need to modify your order, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been prepared for shipment.

Customer Satisfaction

Our goal is to provide beautiful, farm-fresh orchids and exceptional customer service. If you have any questions or concerns, our team is always happy to assist. Thank you for choosing Farm Fresh Orchids.